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Shipping & Returns

ORDERING & SHIPPING

We strive to ensure our customers have a speedy and pleasant shopping experience. Orders are accepted through our secure website or by phone. Most items are in stock and ready to ship within 72 hours of ordering. If an item is unavailable, you will be notified within 24 hours of processing. You will receive an order confirmation number and a total at the conclusion of your order process. An email address must be provided to obtain a tracking number. Orders ship via USPS Monday through Friday 9a-4p PAC except for holidays. All retail orders are subject to a 1-2 day processing time. Please note that all requests for expedited shipping are subject to item availability. All wholesale orders are processed based on our standard 2-3 week lead time.

US DOMESTIC ORDERS:

Standard shipping may arrive between 2-9 business days. Express shipping arrives between 1-3 business days, and cost varies by weight and value. The carrier may require a confirmation signature. Packages sent to PO boxes will ship via USPS only.

CANADA AND INTERNATIONAL ORDERS:

Customs and duties are determined by the customs agency within the destination country; payment of any duties and taxes is the responsibility of the recipient and are collected at the time of delivery. Your package will be insured by a third party insurance company that we provide. We always strive to accommodate any needs and concerns, though we cannot be responsible for packages held in customs, we will do our best to keep you informed as to where the package is and will assist you with any shipping issues. For more information, please contact us prior to ordering with any concerns or for a shipping estimate, or inquire with your local customs office.

RETURNS AND EXCHANGES:

We want you to be happy with your purchase! If you are not satisfied for any reason, please let us know so that we can take care of you.

Please contact us for a return/exchange number. (425) 778-3693 or Mymothersbuttons@aol.com

We will gladly provide a refund, exchange, or store credit for items in original condition and accompanied by a packing slip within 30 days of receipt date. The buyer is responsible for shipping and handling fees for returned items. Unless the order is defective or incorrect, shipping costs are non-refundable.

Refunds will be applied to the original method of payment. Purchases made via credit card will be refunded to the same card. Transactions paid by check or cash will be issued a check. Please allow up to 1-2 weeks for returns processing. Exchanges will ship within 1-2 business days from receipt of return items. You will receive a ship notification and tracking number via email. Please contact us for a return number.

RETURNING A GIFT?

No problem! Please complete the return exchange form for item exchange or for store credit. A merchandise credit for the amount paid for the item, less shipping costs, will be emailed/mailed to you. Please contact us for an exchange number.

 

 


 

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